Shipping Policy

Last Updated: September 1, 2026

Thank you for shopping with Velvet Sundays. 🖤 Because our pieces are handmade and made to order, please allow us a little extra time to create your order before it heads your way.

PROCESSING TIME

Every order is made specifically for you. Our current processing time is approximately 5–10 business days before shipping.

Business days do not include weekends or holidays. During new releases, sales, holidays, or periods of high order volume, processing times may be slightly longer.

Processing time + shipping time = total delivery time.

SHIPPING

Once your order has been completed, you will receive a shipping confirmation email with tracking information.

Shipping times shown at checkout are estimates provided by the shipping carrier and begin after your order has finished processing.

Please keep in mind that carrier delays, weather, holidays, and other circumstances outside of our control may affect delivery times.

SHIPPING ADDRESS

Please double-check your shipping address before completing your purchase.

Customers are responsible for providing a complete and accurate shipping address. If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

LOST, STOLEN OR DELAYED PACKAGES

Once a package has been accepted by the shipping carrier, delivery is primarily the responsibility of the carrier.

If your tracking information shows a delay or your package appears to be lost, please contact the shipping carrier first and then reach out to us if you need additional information to assist with a claim.

If tracking shows your package as delivered but you cannot locate it, check around your property, with household members or neighbors, and contact the carrier.

We are not responsible for packages stolen after confirmed delivery, except where otherwise required by law.

RETURNED PACKAGES

If an order is returned to us because of an incorrect or incomplete address, failed delivery attempt, or other customer-address issue, additional shipping charges may apply before the package can be resent.

DAMAGED OR INCORRECT ORDERS

We want you to receive exactly what you ordered. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number and clear photos of the item and packaging so we can review the issue and make it right.

MADE-TO-ORDER REMINDER

Please remember that Velvet Sundays items are handmade and/or made to order. Processing times are necessary so we can create and prepare your pieces before shipment.

Worth the wait. Made just for you. 🖤

For shipping questions, contact us at:

Velvet Sundays
Email: admin@velvetsundays.shop
Website: www.velvetsundays.shop